Frequently Asked Questions
WE’RE HERE TO HELP
HOW DO I APPLY FOR AN APARTMENT?
You can easily complete the entire leasing process online. Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on site if you wish to visit us to apply in person.
WHERE IS The Flats at ISU LOCATED?
We’re located at 709 S. Main St., Normal, IL 61761.
When is the leasing office open?
- Monday–Friday: 9 a.m.–7 p.m.
- Saturday: Noon–5 p.m.
- Sunday: Noon–5 p.m.
IS ON-SITE PARKING AVAILABLE?
Yes, we have ample parking. Contact us for more information.
WHAT IS AN INDIVIDUAL LEASE?
An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time.
What is the process to match roommates?
If you’re looking for a roommate, fill out our roommate-matching questionnaire online when you sign your lease. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!
DO YOU HAVE A MAINTENANCE STAFF?
Yes, we have maintenance available during office hours, as well as 24-hour emergency maintenance service.
IS THERE A SECURITY DEPOSIT?
Yes, contact our office for specific pricing and income requirements.
DO I HAVE TO BE A STUDENT TO LIVE HERE?
No, you do not.
WHEN IS RENT DUE?
Rent is due on the 1st of each month. Contact us for more information on our grace period before you start accruing late fees.
HOW DO I PAY RENT?
You’re welcome to pay by check or money order at the leasing office during business hours, or you can pay online!
WHO MANAGES THIS COMMUNITY?
The Flats at ISU is managed by Campus Advantage, a leading property management company based out of Austin, Texas. Our expertise, combined with a genuine dedication to superior living experiences, has made us one of the largest student housing owners and managers in the United States. For more information, visit campusadv.com.
WHAT IS STUDENTS FIRST®?
At Campus Advantage, we pride ourselves on putting residents at the center of every decision we make. It’s an approach we call the Students First® Experience, and it’s infused into our communities and customer service interactions across the country. Through interactive life, growth, and success experiences, we inspire and equip our residents to thrive in all areas of life while providing opportunities to create connections that will last a lifetime.